Frequently Asked Questions

1. About BMMAT BRAND

What is BMMAT BRAND?

BMMAT BRAND is a sneaker and accessories brand that combines innovation, sustainability, and artisanal design. We focus on creating vegan products, made in Spain, and committed to the environment.

Where are our products manufactured?

Our sneakers are manufactured in Spain, in specialized workshops that guarantee quality, sustainability and ethical working conditions.

What materials do we use?

We use sustainable materials, such as vegan leather, organic cotton, and eco-friendly dyes. Some of our products are not entirely vegan.

Why invest in sustainability?

We believe in a future where fashion and environmental responsibility go hand in hand. That's why we work with ethical suppliers and reduce our ecological footprint in every process.

2. Sneakers

Are the sneakers 100% vegan?

Yes, all our sneakers are made with vegan materials, without any animal-derived components. The remaining components come from more standard processes.

How can I care for my sneakers so they last longer?

Clean them with a damp cloth and neutral soap.
Avoid using a washing machine, as it may damage the materials.
Store them in a dry, well-ventilated place.

Are cotton bags washable?

Yes, you can wash them by hand or in the washing machine with cold water and a mild detergent. Air drying is recommended to prevent shrinkage.

3. Purchases and Payments

Is it safe to buy from our website?

Yes, we use secure payment systems with SSL encryption to protect your personal and banking information.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, American Express), and bank transfers.

Can I modify or cancel an order?

We collect device information using the following technologies.

4. Shipping and Returns

Which countries do you ship to?

We currently ship to Spain. If your country is not listed, please contact us.

How long will it take for my order to arrive?

Spain: [2] business days
International: [X] business days
Europe: [X] business days

Can I make changes or returns?

Yes, we accept exchanges and returns within the 14 days after receiving the order, provided the product is in its original condition. See our returns policy for more details.

What do I do if my order arrives defective or incorrect?

Write to us at contacto@bmmatbrand.com with photos of the product and we will give you a solution as soon as possible.

5. Sustainability and Production

How do we minimize environmental impact?

We use sustainable and vegan materials.
We produce in Spain to reduce our carbon footprint.
We avoid overconsumption with limited production.

Are sneakers biodegradable?

Not entirely, but their materials are more sustainable and recyclable than those of conventional sneakers.

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How do we help the environment?

We plant seeds with every purchase as part of our eco-friendly initiative.
Our organic cotton bags reduce the use of plastics.

6. Contact and Customer Service

How can I contact you?

You can write to us at contacto@bmmatbrand.com or send us a message on Instagram @bmmatbrand or TikTok @bmmatsoul.

Do you have a physical store?

Not at the moment, but you can find us at some events and pop-ups like Soul Market Barcelona, Palo Alto Market, fairs and congresses.

How can I stay up to date on news and releases?